WOULD THE VEHICLE I BUY ONLINE HAVE WARRANTY SERVICE IN MY LOCAL AREA?
It may. You will want to talk directly with the internet seller AS WELL AS with the proposed local warranty service provider and confirm in writing that the specific vehicle you are purchasing can and will have local warranty service at a specific location. Also, it is recommended that you personally go and meet the local service company and evaluate their facility, their credentials, and their ability and willingness to be your service provider
IF I AM NOT PLEASED WITH THE CONTRACTED LOCAL SERVICE PROVIDER THAT THE INTERNET SELLER HAS PROVIDED, CAN I TAKE MY VEHICLE ELSEWHERE FOR WARRANTY SERVICE OF THE ADAPTIVE EQUIPMENT?
Possibly. But many local retailers will not work on products that are sold on-line for several reasons. Many internet sellers allow warranty service only by their designated facilities; and even if they are flexible, they may not pay competitive warranty labor rates, resulting in a limited number of places willing to take on warranty repairs. This is important because it could mean that you pay the bill. Secondly, internet sellers usually do not offer training for technicians in your local market, also limiting the choice of service facilities. Lastly, since the local retailer may not be familiar with the on-line product, they may decline to work on the vehicle due to safety concerns and the risk of being liable in the event of an accident or injury.
WHAT ABOUT THE WARRANTY ON THE ORIGINAL EQUIPMENT MANUFACTURER (OEM) CHASSIS IF I BUY THE VEHICLE ONLINE?
If the adaptive vehicle manufacturer performs vehicle modifications that are not approved by the OEM, certain parts of your OEM warranty might become void as a result of the modifications. Vehicles sold by NMEDA dealers generally do not have this problem. Also, consider that local OEM dealers usually have relationships with local adaptive equipment retailers. This relationship and familiarity is valuable when an OEM warranty issue arises. A local adaptive equipment dealer can often be of assistance in resolving warranty issues with the local OEM service center.
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